Telemedicine Has Come to the Vets, Part 14: Highlight on AccessVET

illustration of veterinarian on computer screen with pet owner and pets
Jul 27, 2021 at 4:58 pm
Carolyn Shadle

This is the fourteenth in a series of telehealth articles to be published on the VetPartners blog. Each article in the series features a different veterinary telemedicine platform, providing valuable insight for veterinary professionals, consultants, and pet owners. Communications professional and freelance journalist Carolyn Shadle is not associated with AccessVET or any other telemedicine company. She received no compensation—monetary or otherwise—from VetPartners or AccessVET for authoring this article.


AccessVET is a telemedicine platform that launched in the midst of the COVID-19 pandemic, in June 2020. It offers veterinarians and their clients video, audio, text, appointment setting, a payment gateway, the ability to interface with all of the veterinary practice’s systems, and efficient onboarding and training for the entire veterinary team.

Tom Link, CEO and founder, has more than 25 years of experience as a senior executive and an extensive background launching successful start-ups. He comes from a family of veterinarians, and being around pets while growing up helped fuel his passion for animals and the veterinary industry. Link says that he has also been obsessed with the virtual engagement of audiences—both in groups and one-on-one—which, once combined with his passion for pets and veterinarians, created the perfect environment to lead to the development of AccessVET.

A few years ago, Link reached out to those with experience in human telehealth to discuss opportunities in pet telehealth, and soon realized there was a great opportunity for a telehealth platform that was focused on serving veterinarians and their clients.

To ensure his telehealth platform would excel in the veterinary/pet space, Link worked with a group of veterinarians to create AccessVET.

happy dog with owner

What sets AccessVET apart?

There are three major points of differentiation between AccessVET and other veterinary telehealth companies:

  1. AccessVET does not charge the veterinarian for its service. The business model is simple: The pet owner is charged a technology fee of $8.99 for each virtual consultation. Link says that pet owners are happy to pay the fee because of the convenience of not having to bring the pet to the veterinarian, and for the access provided.
  2. AccessVET brands the app to each veterinary practice. Their goal is for the pet owner to build loyalty to the veterinary practice, not to the AccessVET app.
  3. AccessVET focuses only on telehealth. They do not offer other services and are, therefore, believed to be more agile when it comes to adding features to the AccessVET platform or making requested changes.

Learn more about AccessVET here.


For this series, the author has featured the following telehealth companies:

Are you a veterinary telemedicine company not listed above? Contact the author for a chance to be included in the series!

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Carolyn C. Shadle, PhD, is the director of Interpersonal Communication Services, Inc., which assists individuals and organizations in improving their interpersonal relations. Those in the veterinary profession know her as the co-author of "Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice," published by the American Animal Hospital Association, and by her presentations at regional and national veterinary conferences. She holds a PhD in organizational and interpersonal communication.

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